Training is hard. When I ask users to come up with demo content, a lot of the struggle coming up with something as simple as a headline for a news article.
That was not the case for one client.
An Article Named ‘Poopy’
My Salsa Filled Commute
I walk to the curb. The car’s windows are down and music is blasting. I step in.
“Need to get a coffee?” he asks.
“Nah – I’m good.”
“You like salsa music?”
“Sure.” I’m not sure if I’ve ever really listened to salsa music before.
The best Uber I ever took involved being in the seat of an Acura SUV as we blasted salsa music going down Wacker Drive during morning rush hour.
Hate Reading
I just finished a book I did not like, but I mainly finished it because I paid $2 for it and wanted to get my money’s worth.
I didn’t know much about the book going into it, but it was recommended to me a few years ago by my then counselor for reasons I’ve since forgotten. I hated this book.
The book is everything wrong with self-help books: easy chapters with easy answers. The premise of the book is about saying no and finding balance in your life. I believe that finding balance when you’re a self-employed author and professional pollyanna comes easier to you than 99% of the population.
Ethical Consulting
Several years ago, I consulted the press person for a major Chicago business person on how to use Wikipedia.
I enjoy educating and training people. I wrote my senior college capstone paper on Wikipedia and the concept of authorship as it pertains to Wikipedia. I was happy to evangelize and coach.
This project made me feel uneasy.
An Anecdote Without a Punchline
I’ve told this story several times and it always lands with a thud. It goes like this.
I went to a work conference a few years ago. My coworker, Lisa, got drunk and lost her backpack containing her work laptop. Another coworker, Rose, found her backpack and gave me possession of the backpack and indicated this would be a problem. HR calls me in the morning and asks me to go through the backpack. I return the backpack to Rose. I’m told by HR that if Lisa asks where the backpack is, say Rose has it.
Rose flies home to Denver with Lisa’s backpack. I run into Lisa and she’s incredibly apologetic. I tell her that Rose has her laptop.
At some point that day, Lisa is fired. I don’t see her until the following day at the airport’s security line. I give her a somber wave. She looked sad. Her fiancé looked furious.
What I later learned was Lisa was an alcoholic, and had other incidents like this during her tenure. Her behavior at the conference was the last straw.
Everyone has a conference story. You would think my Thunderdome-esque tale – two employees enter, one leaves – would make a great conference story, but its weak. It lacks anything profound. It’s elicits more of a “huh” response than a “woah.” It’s certainly a crazy conference story, but it’s a little underwhelming.
I’ve wondered what the lesson of the story is for several years now, and I just can’t come to peace with how ambiguous this event is.
I’ve tried changing how I tell the story – adding and omitting details – but the response from the audience is still “huh.” After telling the story again today, I think I’m going to retire it.